Terms & Conditions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Agreement" means these Terms and Conditions together with any confirmed booking, service proposal, or written correspondence accepted by both parties.
• "Service" means the corporate training workshops, workshop series, and learning programme design advisory services offered by Thalo Grove as described on our website and in our service proposals.
• "We / Us / Our" refers to Thalo Grove, a business operating from Level 8, Uptown 5, Jalan SS 21/39, 47400 Petaling Jaya, Selangor, Malaysia.
• "Client / You / Your" refers to the organisation, business, or individual engaging Thalo Grove for the purposes of receiving any Service.
• "Content" means all materials produced or shared by Thalo Grove in connection with a Service, including workshop slides, facilitation guides, handouts, and written plans.
• "Website" means the Thalo Grove website accessible at thalo.cyou and its subpages.
• "Booking" means a confirmed engagement for any Service, formalised by written agreement or payment of a deposit.

By submitting an enquiry via our Website contact form, by email, or by phone, and by proceeding with a confirmed booking, you confirm that:

• You are at least 18 years of age, or are authorised to act on behalf of an organisation;
• You have the legal capacity and authority to enter into a binding agreement with Thalo Grove;
• You have read, understood, and agree to these Terms and Conditions in their entirety;
• Where you represent an organisation, you are authorised to bind that organisation to this Agreement.

If you do not agree with any part of these Terms, you should not proceed with an enquiry or booking.

Thalo Grove provides corporate training and professional development advisory services to organisations in Malaysia. Our current service offerings are:

All Services are delivered within Peninsular Malaysia. Arrangements for remote or off-site delivery are subject to prior written agreement. Service availability may be affected by schedule, capacity, and other operational considerations.

All engagements begin with an initial enquiry submitted via our Website, by email, or by phone. An enquiry does not constitute a confirmed booking.

A booking is confirmed only upon:

• Receipt of a signed service proposal or written confirmation from both parties; and
• Payment of a deposit or full service fee as agreed in writing.

Thalo Grove reserves the right to decline any enquiry or booking at its reasonable discretion, without obligation to provide a reason.

In engaging our Services, you agree to:

• Provide accurate and complete information about your organisation, team, and requirements during the planning process;
• Ensure that relevant participants are available and prepared for scheduled sessions;
• Provide a suitable venue or virtual meeting environment as agreed, unless otherwise arranged with us;
• Respond to planning communications in a timely manner to allow adequate preparation;
• Treat our facilitators and staff with respect throughout the engagement;
• Comply with all applicable laws and regulations in connection with your use of our Services;
• Not reproduce, share, or distribute any Content produced by Thalo Grove without prior written consent.

You agree not to use our Services for any purpose that is unlawful, harmful to third parties, or inconsistent with the intended educational and professional development nature of the engagement.

All Content developed by Thalo Grove — including but not limited to workshop materials, facilitation frameworks, slides, written plans, and supporting documents — remains the intellectual property of Thalo Grove unless otherwise agreed in writing.

Upon full payment for a Service, Thalo Grove grants you a limited, non-exclusive, non-transferable licence to use the Content delivered to you for internal organisational purposes only. This licence does not permit:

• Reproducing or distributing Content to third parties;
• Using Content for commercial re-sale or resale in any training, consulting, or educational offering;
• Modifying or adapting Content and presenting it as your own work;
• Uploading or publishing Content to any public platform without our prior written consent.

The Thalo Grove name, logo, and brand assets are the exclusive property of Thalo Grove. No right or licence to use them is granted except with express written permission.

All prices are stated in Malaysian Ringgit (MYR / RM) and are inclusive of applicable taxes unless otherwise specified in writing.

Payment is accepted via bank transfer or such other methods as agreed in writing. Details are provided upon confirmation of a booking.

Standard payment terms are as follows:

• A non-refundable deposit of 50% of the agreed fee is due upon booking confirmation;
• The remaining balance is due no later than 5 business days before the first scheduled session;
• For Learning Programme Design engagements, a staged payment schedule may be agreed in writing at the time of booking.

Thalo Grove reserves the right to postpone or cancel a booking where payment has not been received by the agreed date. Late payments may be subject to a reasonable administrative charge.

Cancellation by Client: Cancellations notified more than 10 business days before the session date are eligible for a refund of the balance payment (deposit is non-refundable). Cancellations with less than 10 business days' notice are not eligible for a refund. Rescheduling is subject to availability and mutual agreement.

Cancellation by Thalo Grove: If we are required to cancel a confirmed booking for reasons within our control, a full refund of all amounts paid will be provided within 14 business days.

Thalo Grove will make reasonable efforts to deliver Services as described and on the schedule agreed at the time of booking. Our obligations include:

• Conducting a planning call or needs discussion prior to the engagement;
• Delivering workshops in accordance with the agreed scope and duration;
• Providing agreed take-away materials or written documentation after sessions;
• Communicating promptly if any aspect of the agreed scope needs to be adjusted.

Scope changes requested by the Client after a booking is confirmed will be assessed on a reasonable basis and may result in revised pricing or scheduling, to be agreed in writing before implementation.

Thalo Grove is not responsible for outcomes arising from the Client's internal application or non-application of materials or approaches discussed during sessions.

Our Services are provided in good faith and on an "as available" basis. While we take care in preparing and delivering all engagements, we do not make any specific representations or assurances regarding:

• The achievement of particular organisational or individual performance outcomes;
• The suitability of any workshop or programme for any specific regulatory, certification, or compliance purpose;
• The completeness or ongoing accuracy of any written materials provided, which are intended as general educational aids only.

Nothing in our Service should be construed as professional advice of a legal, financial, medical, or regulatory nature. Clients requiring such advice should seek appropriately qualified professionals.

To the fullest extent permitted by Malaysian law, Thalo Grove's total liability to you in connection with any Service shall not exceed the total amount paid by you for that Service in the 12 months preceding the relevant claim.

Thalo Grove shall not be liable for any indirect, consequential, special, or incidental loss or damage arising out of or related to these Terms or the provision of any Service, including but not limited to loss of revenue, business opportunity, goodwill, or data.

Nothing in these Terms limits liability for fraudulent misrepresentation, death, or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable Malaysian law.

Force majeure: We shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to natural events, public health emergencies, telecommunications failures, or government actions.

You agree to indemnify and hold harmless Thalo Grove, its facilitators, and staff from and against any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms;
• Your misuse of any Content provided by Thalo Grove;
• Any misrepresentation made by you in connection with your engagement of our Services;
• Any claim by a third party arising from your use of our Services.

Either party may terminate a confirmed booking by providing written notice. Termination by the Client is subject to the cancellation and refund terms set out in Section 7.

Thalo Grove reserves the right to terminate an engagement with immediate effect if the Client materially breaches these Terms or behaves in a manner that is disrespectful, harmful, or inconsistent with a professional engagement. In such circumstances, fees already paid may be forfeited in proportion to the work already delivered.

Provisions relating to intellectual property, payment obligations, disclaimers, limitations of liability, and indemnification shall survive the termination or expiry of any engagement.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Malaysia.

Before initiating any formal proceedings, both parties agree to attempt to resolve any dispute informally. The aggrieved party shall provide written notice of the issue, and both parties will make reasonable efforts to reach a mutually acceptable resolution within 30 days of that notice.

Where informal resolution is not achieved, either party may refer the matter to mediation under the Malaysian Mediation Centre or such other body as agreed, before resorting to litigation.

• Entire Agreement: These Terms, together with any confirmed booking documentation, constitute the entire agreement between the parties and supersede all prior communications, proposals, or representations.
• Severability: If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.
• Waiver: Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that or any other provision.
• Assignment: You may not assign or transfer any rights or obligations under these Terms without our prior written consent. Thalo Grove may assign this Agreement to a successor entity with reasonable notice.
• Notices: Formal notices under these Terms should be sent by email with read-receipt to [email protected] or by registered post to our registered address.

Thalo Grove reserves the right to update or modify these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date.

For existing confirmed bookings, any material changes to Terms will be communicated directly by email. Continued engagement after the effective date of any change constitutes acceptance of the revised Terms for future bookings.

We encourage you to review this page periodically to stay informed of the current terms that apply to your engagement with us.

For any questions, clarifications, or concerns regarding these Terms, please contact us: